Summary
Contents
Subject index
Establish cooperative relationships with all parents—even the most difficult ones—by using the author’s proven communication strategies, supported by sample forms, letters, scenarios, and vignettes.
How to Handle Parents with Bad Attitudes
How to Handle Parents with Bad Attitudes
A spoonful of words correctly phrased, helps communication be heard.
Parents of young children often sweeten medicine so their children will take it. The children would not have taken the medicine without the sweetener. Just as sweetening medicine can help medicine to be swallowed more easily, so too can using the right words help your message be heard. In this chapter, you will be learning specific tools for different types of hard-to-handle parents through communicating with them in a way that your message will be heard.
How to Handle the “Know-it-All”
Know-it-all parents act like they are experts at everything (Bramson, 1981). The problem is they often think they know more than you and try ...
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