Establish cooperative relationships with all parents—even the most difficult ones—by using the author’s proven communication strategies, supported by sample forms, letters, scenarios, and vignettes.

How to Handle the Hard-to-Handle Parent: Strategies for Success

How to handle the hard-to-handle parent: Strategies for success

Communication is more than talking; it is an art.


Nearly three-quarters of teachers say that parents treat them as adversaries (Gibbs, 2005). They want to have better relationships with parents, but it is difficult when they are treated this way. This chapter is packed with strategies for you to handle hard-to-handle parents. Some strategies may fit your personality better than others. They are all effective. Choose the ones that are most appropriate for your unique personality and the hard-to-handle parent.

The Right Way to Say “No”

There are ways to say “no” to a parent who is hostile and demanding that can escalate or de-escalate the situation. Here are some strategies ...

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