Summary
Contents
Subject index
Establish cooperative relationships with all parents—even the most difficult ones—by using the author’s proven communication strategies, supported by sample forms, letters, scenarios, and vignettes.
About Hard-to-Handle People
About Hard-to-Handle People
Your own mood is more contagious than the flu to others.
What is a Difficult Person?
Have you ever known someone who you generally wanted to avoid? You found that person was just too difficult, and you felt uncomfortable with them. That may have been a difficult person. While everyone can be difficult at times, a truly difficult person is someone whose behaviors cause difficulties for others over and over again. The difficult person is someone who is chronically difficult. Generally, this person is not only difficult with you but with everyone. While it sometimes is easier to avoid some difficult people, you cannot do it with parents. Difficult people are hard-to-handle people. They require special skills and strategies in order for ...
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