Establish cooperative relationships with all parents—even the most difficult ones—by using the author’s proven communication strategies, supported by sample forms, letters, scenarios, and vignettes.

Introduction
Introduction

I started teaching in the seventies and later became a principal. My background was not only in education but also in psychology. I like to think of myself as a “reasonable” person, and I assumed that the parents of my students would also be reasonable people. While I had many parents who were wonderful, those first years were made doubly tough by having to learn how to handle parents who were often unreasonable. I can still remember the first hard-to-handle parent, Mrs. Walter. She had five children in the school. All of the children came in each day looking like they needed a bath. Their clothing was often tattered and filthy, and they had body odors that made the other students not want to ...

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