“An innovative and cross-cutting approach to Hospitality that examines the fundamentals of the subject in a concise and commendable way. Roy Wood’s academic and practitioner expertise is brought to bear on this succinct synthesis of the subject that will quickly become a must read for all students and academics in the hospitality area.” –Professor Stephen J. Page, Bournemouth University Hospitality Management: A Brief Introduction is designed for undergraduate and postgraduate students studying hotel and hospitality management and hospitality studies. The book includes coverage of the principal areas of functional management in hospitality including: employee relations • accommodation management • food and beverage managementxs • marketing and sales • industry structure and strategy • the nature of management roles • hospitality management education • future trends in the field. Roy Wood uses a wide range of established and contemporary research and reflects critically on its subject, including from the perspective of the hospitality consumer, to ensure that readers gain wide awareness of the realities and challenges of the hospitality industry.
Chapter 4: Is Your Room Alright? Accommodation Management In Hospitality
Is Your Room Alright? Accommodation Management In Hospitality
After reading this chapter, you should:
- have acquired a broad range of knowledge pertaining to the management of accommodation in the hospitality industry, and in particular the hotel industry;
- understand issues pertaining to the role of design in hospitality; and
- be familiar with core concepts (e.g. the guest cycle, standard operating procedures, revenue management, outsourcing, sustainability) and key operational functions (e.g. front office, front desk, housekeeping, laundry, IT services, security and loss prevention) in the administration of hospitality organizations.
You are checking into the hotel that you booked on the hotel company’s own website. You resisted the website’s offer to ...