“An innovative and cross-cutting approach to Hospitality that examines the fundamentals of the subject in a concise and commendable way. Roy Wood’s academic and practitioner expertise is brought to bear on this succinct synthesis of the subject that will quickly become a must read for all students and academics in the hospitality area.” –Professor Stephen J. Page, Bournemouth University Hospitality Management: A Brief Introduction is designed for undergraduate and postgraduate students studying hotel and hospitality management and hospitality studies. The book includes coverage of the principal areas of functional management in hospitality including: employee relations • accommodation management • food and beverage managementxs • marketing and sales • industry structure and strategy • the nature of management roles • hospitality management education • future trends in the field. Roy Wood uses a wide range of established and contemporary research and reflects critically on its subject, including from the perspective of the hospitality consumer, to ensure that readers gain wide awareness of the realities and challenges of the hospitality industry.
Chapter 1: Where Are We Going? The Nature Of Hospitality Management
Where Are We Going? The Nature Of Hospitality Management
After reading this chapter, you should:
- better understand the nature of hospitality and hospitality management and the difficulties associated with these terms;
- have gained insight into a variety of ways in which researchers have theorized about the nature of hospitality and the hospitality industry, including ‘hospitality studies’ perspectives; and
- have developed sensitivity to the limitations of management knowledge and its applications to the study of hospitality and the hospitality industry.
Introduction: What is Hospitality Management?
The original intention for the title of this book was Hotel Management: A Brief Introduction. A person who studies the nature and character of hotel management is pretty much prepared for managing not only hotels, but ...