Summary
Contents
Subject index
“The book gives a solid overview of the theory and practice of internal evaluation by one of its leading practitioners. For readers new to internal evaluation, the book clearly explains the major pros and cons of internal evaluation, how evaluation fits within the organizational context, and guidance about the development and management of the internal evaluation function.”
–Arnold Love, private consultant and author of Internal Evaluation
“This book was written by an evaluator who has given deep thought to what it means to work as an internal evaluator. The author combines his long experience and deep knowledge of the literature in a manner that gives people the insight needed to ply the evaluation trade effectively as in-house staff in large bureaucratic organizations.”
–Jonathan A. Morell, Industrial Technology Institute
This book shows students and professional evaluators how to effectively use the tools of internal evaluation to determine a business or program's effectiveness, efficiency, economy, and performance. Beginning with a description of the organizational context within which internal evaluation is practiced, the book covers such topics as:
Pre conditions for high impact evaluation; The value and nature of acquisition of information in organizations and how it is affected by culture, individuals and the decision-making process; The phenomenon of change in organizations from how it affects behavior as well as ways to overcome resistance to change; The staffing and structure of internal evaluation offices; The consulting role that evaluators play in organizations; The keys to successful internal evaluation practice; How to have high impact evaluations that are utilized; The art of reporting results in a manner that will influence and improve the organization.
Effective Communication of Evaluation Results
Effective Communication of Evaluation Results
Key Chapter Topics
- Writing effective evaluation reports
- Writing effective recommendations
- Disseminating evaluation reports
Do internal evaluation reports make a noise when they land in executive suites?
- Yes
- No
- Sometimes
The correct answer is (c) Sometimes!
I suspect that the effect of many internal evaluation reports on organizations parallels the experience of kissing your sister (or brother). It is a routine, benign, perfunctory event, devoid of passion, nonmemorable, and has no lasting effects for either party involved. Ascribing these characteristics to internal evaluation reports is akin to acknowledging a lack of influence on the organization and signals a strategic flaw in the effectivenessof the evaluation office. Central to the practice of internal evaluation is the capability to cause change in the organization, and this begins ...
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