- Subject index
“The book gives a solid overview of the theory and practice of internal evaluation by one of its leading practitioners. For readers new to internal evaluation, the book clearly explains the major pros and cons of internal evaluation, how evaluation fits within the organizational context, and guidance about the development and management of the internal evaluation function.”
–Arnold Love, private consultant and author of Internal Evaluation
“This book was written by an evaluator who has given deep thought to what it means to work as an internal evaluator. The author combines his long experience and deep knowledge of the literature in a manner that gives people the insight needed to ply the evaluation trade effectively as in-house staff in large bureaucratic organizations.”
–Jonathan A. Morell, Industrial Technology Institute
Chapter 4: Evaluation, Conflict, and the Change Process in Organizations
Evaluation, Conflict, and the Change Process in Organizations
Evaluation offices think they're program offices and want to run the program. You don't want to evaluate it, you want to tell programs what to do and yet not be held accountable. They [evaluators] absorb resources but don't produce anything. They are not responsible. Ultimately, no staff officer is ever held accountable for what a program office does. Evaluators are competitors for program direction and resources…. The thing that gets me is the workload that staff offices generate for line operations. As the line manager, I cannot see any relevance to the mission we have. (quoted in ...