- Subject index
The book for the first time offers a comprehensive and contemporary account of the state of civil services in South Asia countries. It brings together experiences of former senior bureaucrats and critics from India and other SAARC nations to affirm the state of civil service and the need for reforms.
While there have been studies describing the character, structure and the progress of the administrative systems in South Asia, there is no comprehensive account on the region's present bureaucracy. This book attempts to bridge that gap through 15 insightful chapters by experts and experienced bureaucrats. There is a general introduction too by the editor. The chapters have been divided thematically into four parts. The first two parts discuss the present state of civil service in India ...
Chapter 5: Accountability in Public Service
Accountability in Public Service
Accountability Is the Soul of Public Service
The expression public service can be interpreted broadly as any activity which contributes to providing services to a large number of people or a large number of citizens. The term service itself can be further looked at from two angles. The first is rendering services, which meet the (non-physical) needs of the citizens, such as health, education and security. The second relates to providing goods needed by citizens and, thus, which meet their physical needs, for example, food through public distribution system. In both types of public service, availability and accessibility are important. Ensuring that the citizens who are consumers of the public service get proper satisfaction is a sine qua non ...