It's good to talk is one of the great clich[ac]es of our time. The benefits of talk to individuals, families and organizations are proclaimed by pop psychologists, television talk show hosts, and management gurus. The importance of talk is talked about endlessly. Good to Talk? is an attempt to look critically at what lies behind this upsurge of concern about talk in our workplaces, classrooms and private lives, and it places these developments in historical context and relates their forms to the broader economic and social changes associated with globalization. The book also poses questions about the social and political implications of talking about talking. Is `communication' the key to solving the

Communication and the Pursuit of Happiness

Communication and the pursuit of happiness

The main field of morality, the part of ourselves which is most relevant for morality, is our feelings

– Michel Foucault, ‘On the Genealogy of Ethics’, 1983

Unless you're able to recognize your own feelings, you won't be able to express them clearly and be open with other people. If you're not able to recognize other people's feelings, you'll only ever understand part of their picture

– TalkWorks: How to Get More Out of Life through Better Conversations, British Telecom, 1997

In 1995 British Telecom set up the BT Forum ‘to help BT learn more about the human side of communication’. In 1996 the Forum commissioned market researchers to carry out the first of a projected series of ...

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