It's good to talk is one of the great clich[ac]es of our time. The benefits of talk to individuals, families and organizations are proclaimed by pop psychologists, television talk show hosts, and management gurus. The importance of talk is talked about endlessly. Good to Talk? is an attempt to look critically at what lies behind this upsurge of concern about talk in our workplaces, classrooms and private lives, and it places these developments in historical context and relates their forms to the broader economic and social changes associated with globalization. The book also poses questions about the social and political implications of talking about talking. Is `communication' the key to solving the

Talk as Enterprise: Communication and Culture Change at Work

Talk as enterprise: Communication and culture change at work

The softer words of leadership and vision and common purpose will replace the tougher words of control and authority because the tough words won't bite any more

– Charles Handy, Beyond Certainty, 1996.

Every time a customer comes within ten feet of me, I will smile, look him in the eye and greet him. So help me Sam

Oath sworn by new recruits to Wal-Mart1

A smartly dressed young man walks up to a slightly younger woman. He asks: ‘how are you feeling today?’. ‘Fine’, she replies. ‘That's good’, says the young man, ‘but when I ask you how you're feeling I want you to say “outstanding!”’. As he utters the ...

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