It's good to talk is one of the great clich[ac]es of our time. The benefits of talk to individuals, families and organizations are proclaimed by pop psychologists, television talk show hosts, and management gurus. The importance of talk is talked about endlessly. Good to Talk? is an attempt to look critically at what lies behind this upsurge of concern about talk in our workplaces, classrooms and private lives, and it places these developments in historical context and relates their forms to the broader economic and social changes associated with globalization. The book also poses questions about the social and political implications of talking about talking. Is `communication' the key to solving the
- Chapter 1: Introduction: Good to Talk?
- Chapter 2: Codifying ‘Communication’: Knowledge, Authority and Standards
- Chapter 3: Talk as Enterprise: Communication and Culture Change at Work
- Chapter 4: Communication Factories: Inside the Call Centre
- Chapter 5: Schooling Spoken Discourse
- Chapter 6: Communication and the Pursuit of Happiness