• Summary
  • Contents
  • Subject index

This book re-examines management theory ‘after Globalization’. Combining key names and studies from across the world, it explores the local realities that resist universal theories and that permeate the daily lives of practising managers.

The book provides a comprehensive and critical reflection on the widely documented phenomenon of globalization in business. It assesses the implications of the diversity of individual economies and enterprises for general theories of management and concludes by presenting new approaches to the study and research of management and organizations.

Total Quality Management in the UK Service Sector: A Social Constructivist Study
Total quality management in the UK service sector: A social constructivist study

A great deal has been written on total quality management (TQM) in the last few decades. A recent search on ABI Inform shows that between January 1994 and February 1996 there were 1,078 articles published on this subject, which accounts to more than two articles per working day. Yet, despite this immense effort, TQM remains essentially an ambiguous concept. As Spencer (1994) notes, there is a wide range of definitions and approaches to TQM but little agreement as to what TQM is all about. This may not be surprising given the modernist nature of most TQM writings. Modernism presupposes that the more science ...

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