This book re-examines management theory ‘after Globalization’. Combining key names and studies from across the world, it explores the local realities that resist universal theories and that permeate the daily lives of practising managers.
The book provides a comprehensive and critical reflection on the widely documented phenomenon of globalization in business. It assesses the implications of the diversity of individual economies and enterprises for general theories of management and concludes by presenting new approaches to the study and research of management and organizations.
Chapter 9: Intelligent Organizations?
Towards the Future …
What characterizes ‘intelligent organizations’? Until quite recently if we wanted to answer this question we would have looked for it in manufacturing concerns in the automobile industry, such as Toyota. Until very recently the ‘lean production’ associated with Toyota would have been seen as the very model of ultra-modern and intelligent management. Today, as the automobile age is overtaken by the software age, we might look instead at a firm like Microsoft.
What would the management literature of ‘best practice’ prepare us to see? We would expect to see organizations that were:
- Customer driven for service. Customers, both internal and external, will be sovereign.
- Destructured through distributed and networked technology.
- Focused on quality as the crucial leadership factor.