- Subject index
In the global discourse on ICTs, the concern so far has primarily been outsourcing and the loss of service sector jobs from the developed world. This book focuses, instead, on the positive aspects of the digital economy as they relate to women in the developing world. It illustrates—with case studies from Argentina, Morocco, India, Malaysia and the Philippines—how economic empowerment through the medium of ICTs can change the position of women within their families and the workplace, even in the face of uneven development processes. This timely volume, which is rooted in primary and original research, illuminates the gender-related facets of the emergent information society while raising key questions about the implications of the digital economy on women's work and lives.
Chapter 6: Valuing Women's Voices: Call Center Workers in Malaysia and India
Valuing Women's Voices: Call Center Workers in Malaysia and India
With the shift towards a more competitive ICT-based services industry, call centers are fast becoming characteristic institutions of today's information economy. These novel institutions, which provide ...