Summary
Contents
Subject index
Experiencing Human Resource Management examines human resource management (HRM), its management and effects, from the perspective of those at the “receiving end” of human resource initiatives and strategies. If HRM is to contribute to the objectives of organizations, it is imperative to understand how HRM techniques are being applied and experienced. This book tells the experiences of employees in more than 20 organizations across a number of sectors and countries, and sets out to answer three questions: + A decade or so from its arrival, is HRM delivering its promises? + Of the many documented changes in workplace policies and practices, which can be distinctly attributed to HRM? + Where changes are occurring in HRM, who is benefiting? Presenting not the usual managerial focus, but a rich and valuable view from employees, Experiencing Human Resource Management will be of great value to academics and advanced-level students in human resource management, industrial relations and sociology, as well as to practitioners dealing with employment related issues.
Empowerment through Quality Management: Employee Accounts from inside a Bank, a Hotel and two Factories
Empowerment through Quality Management: Employee Accounts from inside a Bank, a Hotel and two Factories
Quality management (QM) is unquestionably one of the leading management fashions of the 1990s. QM programmes derive from a growing belief during the 1980s that commercial success comes not simply from low-cost competitiveness but from high and reliable quality. The aim is to foster the commitment of employees across the organization to quality in terms of product and service delivery, and to create a culture of ‘continuous improvement’.
The subject of QM has generated a substantial body of literature. Much of this literature is highly prescriptive, concentrating on the constituent elements of the QM approach and the ...
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