How does evaluative inquiry contribute to organizational learning? How can we practice evaluative inquiry in ways that maximize individual and team learning? This book provides a data-based approach to organizational learning and change and focuses on the use of evaluative inquiry processes with organizations rather than across large-scale, multi-site programs. It contains four illustrative case studies, interview extracts, strategy plans and flow charts, diagrams and advice boxes that consultants can use for implementing their own training and development sessions.

Focusing the Evaluative Inquiry

Focusing the evaluative inquiry

Every day, employees are faced with the need to make decisions and find solutions to new or persisting problems. These concerns might relate to a product's development that is behind schedule, customer complaints about service quality, a shrinking customer base, low employee morale, a training program's impact on employee performance, a teaching method's effect on student motivation and learning, the implementation of a particular organizational process or program, or how to best take advantage of new resources or opportunities. The approach organization members use to address these issues is what differentiates organizations that learn from their experiences from those that do not. In this chapter, we describe how a team focuses an inquiry through dialogue, reflection, asking ...

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