Essential Guide to Qualitative Methods in Organizational Research is an excellent resource for students and researchers in the areas of organization studies, management research and organizational psychology, bringing together in one volume the range of methods available for undertaking qualitative data collection and analysis.
The volume includes 30 chapters, each focusing on a specific technique. The chapters cover traditional research methods, analysis techniques, and interventions as well as the latest developments in the field. Each chapter reviews how the method has been used in organizational research, discusses the advantages and disadvantages of using the method, and presents a case study example of the method in use. A list of further reading is supplied for those requiring additional information about a given method.
The comprehensive and accessible nature of this collection will make it an essential and lasting handbook for researchers and students studying organizations.
Chapter 5: Critical Incident Technique
Critical Incident Technique
The Critical Incident Technique (CIT) was first used in a scientific study almost a half century ago (Flanagan, 1954). The significance of this time span is that then the assumption of a positivist approach to social science investigations was largely unquestioned. It was the dominant paradigm in the social sciences as it was in the natural sciences. However, the CIT has been developed further as an investigative tool in organizational analysis from within an interpretative or phenomenological paradigm (Chell, 1998; Chell and Pittaway, 1998; Pittaway and Chell, 1999). This means that there are two variants of the CIT each to be applied as appropriate.
In this chapter I shall present some background about the use of CIT, followed by a description ...