Essential Guide to Qualitative Methods in Organizational Research is an excellent resource for students and researchers in the areas of organization studies, management research and organizational psychology, bringing together in one volume the range of methods available for undertaking qualitative data collection and analysis.
The volume includes 30 chapters, each focusing on a specific technique. The chapters cover traditional research methods, analysis techniques, and interventions as well as the latest developments in the field. Each chapter reviews how the method has been used in organizational research, discusses the advantages and disadvantages of using the method, and presents a case study example of the method in use. A list of further reading is supplied for those requiring additional information about a given method.
The comprehensive and accessible nature of this collection will make it an essential and lasting handbook for researchers and students studying organizations.
Chapter 18: Talk-in-Interaction/Conversation Analysis
Talk is at the heart of all organizations. Through it, the everyday business of organizations is accomplished. People in organizations talk all day, every day. (Boden, 1994:1)
If we take Chia's (1996) account of a ‘postmodern science of organization’ seriously, then his declared focus upon ‘becoming’ centralizes the micro-activities of organizational members interacting. When we observe these interactions what we see or hear is a lot of talk. However, taking naturally occuring talk as a topic for fine-grained analyses remains rare in management/organization studies. One possible reason for this absence may be due to problems in securing access, discussed later. Another reason may be unfamiliarity with approaches for analysing naturally occuring (and recorded) talk. This chapter introduces Conversation Analysis (CA) as one approach ...