• Summary
  • Contents
  • Subject index

Written from the authors' experience in conflict intervention in their private consulting practice, Engaging Communication in Conflict uses a communication perspective to address insights and methods in private mediation, small group facilitation, system design, large-scale interventions, and public-issue management. This book offers encouragement for a world sometimes overwhelmed by conflict and presents an expanded and pragmatic definition of peace. Stephen Littlejohn and Kathy Domenici discuss numerous methods and principles in conflict resolution. They explore transformative mediation, the team mediation system, assessment and evaluation, systemic design, gaming methodology, issue framing and public deliberation, study circles, dialogue groups, and many other interventions. These methods and principles are adapted from a spectrum of theory and practice and include fresh and innovative approaches designed by the authors and their colleagues.

Working with Public Issues
Working with public issues

Cupertino is a suburban community in the Silicon Valley near San Jose, California. This city of 40,000 has seen tremendous change over the past 30 years. Once primarily agricultural land with walnut groves and farmhouses, Cupertino now consists of city streets, strip malls, housing developments, and office buildings.

Several years ago, we met with a group of citizens from Cupertino to find out what life is like in their community. One woman told us that she used to mark the seconds at a certain stoplight by watching the grain fall from a tall conveyor belt at a mill located at that corner. Now, she told us, she looks up at the same spot and watches a huge digital clock ...

  • Loading...
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles