• Summary
  • Contents
  • Subject index

Written from the authors' experience in conflict intervention in their private consulting practice, Engaging Communication in Conflict uses a communication perspective to address insights and methods in private mediation, small group facilitation, system design, large-scale interventions, and public-issue management. This book offers encouragement for a world sometimes overwhelmed by conflict and presents an expanded and pragmatic definition of peace. Stephen Littlejohn and Kathy Domenici discuss numerous methods and principles in conflict resolution. They explore transformative mediation, the team mediation system, assessment and evaluation, systemic design, gaming methodology, issue framing and public deliberation, study circles, dialogue groups, and many other interventions. These methods and principles are adapted from a spectrum of theory and practice and include fresh and innovative approaches designed by the authors and their colleagues.

Large-Scale Interventions
Large-scale interventions

One of the most commanding issues in our city in recent years was the construction of a bridge. The project was designed to ease the congestion on major city streets and connect portions of town not easily accessible to each other. Despite some advantages, many members of our community felt threatened by the proposed plans. They saw this bridge as an intrusion that could create more problems than it solved—increases in traffic, crime, pollution, accidents, and taxes. The bridge is now a reality, but it was interesting to watch how this controversy unfolded over the years.

At one point, the mayor convened a town meeting to communicate information about the plans. In the local gymnasium, community members listened to a “report” on the ...

  • Loading...
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles