• Summary
  • Contents
  • Subject index

Written from the authors' experience in conflict intervention in their private consulting practice, Engaging Communication in Conflict uses a communication perspective to address insights and methods in private mediation, small group facilitation, system design, large-scale interventions, and public-issue management. This book offers encouragement for a world sometimes overwhelmed by conflict and presents an expanded and pragmatic definition of peace. Stephen Littlejohn and Kathy Domenici discuss numerous methods and principles in conflict resolution. They explore transformative mediation, the team mediation system, assessment and evaluation, systemic design, gaming methodology, issue framing and public deliberation, study circles, dialogue groups, and many other interventions. These methods and principles are adapted from a spectrum of theory and practice and include fresh and innovative approaches designed by the authors and their colleagues.

Constructing Conflict Management Systems
Constructing conflict management systems

One of the authors has a “family meeting” twice a year with her husband and three teenagers to discuss issues that need to be addressed. Even though the teenagers grudgingly attend the meeting, everyone realizes the value of the decisions made. Throughout the rest of the year, when questions arise over differences of opinion, the family has a list of decisions taped to the refrigerator, the result of the family meeting.

The decisions are made by a process of discussion and reality testing. For example, one issue is parking. With four cars in the family and a few prime parking spots, arguments can arise. The family discussed preferences, parking problems, and arrival and departure times for school and work. ...

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