• Summary
  • Contents
  • Subject index

Written from the authors' experience in conflict intervention in their private consulting practice, Engaging Communication in Conflict uses a communication perspective to address insights and methods in private mediation, small group facilitation, system design, large-scale interventions, and public-issue management. This book offers encouragement for a world sometimes overwhelmed by conflict and presents an expanded and pragmatic definition of peace. Stephen Littlejohn and Kathy Domenici discuss numerous methods and principles in conflict resolution. They explore transformative mediation, the team mediation system, assessment and evaluation, systemic design, gaming methodology, issue framing and public deliberation, study circles, dialogue groups, and many other interventions. These methods and principles are adapted from a spectrum of theory and practice and include fresh and innovative approaches designed by the authors and their colleagues.

Working with Groups and Teams
Working with groups and teams

During our years as teachers in colleges and universities, we often assigned group projects to our students, bringing forth both sighs of relief and groans of disappointment. Many students were relieved, knowing that a group project would give them an opportunity to combine a diversity of viewpoints, working styles, resources, and experiences, resulting in a potentially better project and better grade. Other students looked at this project with dread, imagining the tension associated with combining different personalities, different schedules, and differing motivations and the inevitable conflict that occurs in that situation.

In our practice, we work with many other groups, such as families, sports teams, self-directed work teams, staff groups, informal interest groups, church groups, taskforce groups, ...

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