• Summary
  • Contents
  • Subject index

Written from the authors' experience in conflict intervention in their private consulting practice, Engaging Communication in Conflict uses a communication perspective to address insights and methods in private mediation, small group facilitation, system design, large-scale interventions, and public-issue management. This book offers encouragement for a world sometimes overwhelmed by conflict and presents an expanded and pragmatic definition of peace. Stephen Littlejohn and Kathy Domenici discuss numerous methods and principles in conflict resolution. They explore transformative mediation, the team mediation system, assessment and evaluation, systemic design, gaming methodology, issue framing and public deliberation, study circles, dialogue groups, and many other interventions. These methods and principles are adapted from a spectrum of theory and practice and include fresh and innovative approaches designed by the authors and their colleagues.

Mediating Private Disputes
Mediating private disputes

In 1984, we were at the University of Massachusetts studying the conflict surrounding the Moral Majority, which was a big news story at the time. This got us interested in large disputes on public issues. While we were busy working on this project—viewing videos, sifting through piles of newsletters, photocopying clippings, and interviewing participants—we received an unexpected call from the community mediation center in Amherst. They wanted us to observe some cases and provide feedback. We thought this would be interesting, so we agreed.

We proceeded to reserve the observation room, write up a protocol, put a research team together, and begin to schedule mediations. Over the course of several months, we viewed quite a few mediations and became increasingly interested ...

  • Loading...
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles