• Summary
  • Contents
  • Subject index

Written from the authors' experience in conflict intervention in their private consulting practice, Engaging Communication in Conflict uses a communication perspective to address insights and methods in private mediation, small group facilitation, system design, large-scale interventions, and public-issue management. This book offers encouragement for a world sometimes overwhelmed by conflict and presents an expanded and pragmatic definition of peace. Stephen Littlejohn and Kathy Domenici discuss numerous methods and principles in conflict resolution. They explore transformative mediation, the team mediation system, assessment and evaluation, systemic design, gaming methodology, issue framing and public deliberation, study circles, dialogue groups, and many other interventions. These methods and principles are adapted from a spectrum of theory and practice and include fresh and innovative approaches designed by the authors and their colleagues.


We once helped found an organization called the PDC. When we first organized this group, “PDC” designated the “Public Dispute Consortium.” We were proud of this name, but were quickly disabused when we met Don Brown. Don is the City Manager of Cupertino, California, and we had approached the city to see if we might sponsor some citizen groups there to explore community issues. Don has since become a real ally, but his first reaction was not supportive. “Dispute sounds so negative,” he said. “Why would the city want to do that?” This comment gave us pause, and within a few days we had changed our name to the Public Dialogue Consortium.

The term dialogue is much in favor these days. It seems to capture ...

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