• Summary
  • Contents
  • Subject index

What delivery methods are available to make education accessible to a wide variety of potential learners? What are their strengths and weaknesses? How can instructors create effective learning environments in distance courses? What support from administrators and staff is essential? What guidelines are used by accrediting agencies to assure program quality? This highly readable book by three experienced faculty members answers these questions and more. Both theoretical and practical, the book presents proven principles and research-based advice. Drawing upon their experience with a variety of delivery modes, the authors provide readers with tips they can use in designing, implementing, and evaluating distance courses and programs.

Support Services
Support services

Student support is an essential element of teaching and learning, and it is of critical importance in distance learning (Phipps, Wellman, & Merisotis, 1998). In addition, accrediting bodies are concerned about the quality of support services to distance learners and can be expected to carefully examine the areas of admissions, financial aid, academic advising, delivery of course materials, and placement and counseling (see Chapter 11). In this chapter, we define support services broadly to include virtually all the institution's interactions with students except those conveying instructional content. Distance students need almost the same services as do resident students, but traveling to campus is inconvenient and often not feasible. The challenge is to find ways to deliver the support services at a distance, ...

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