Discourse Studies is the largest, most complete, most diverse and only multidisciplinary introduction to the field. Now combined into a single volume, this essential handbook:
is fully updated from start to finish to cover contemporary debates and research literature; covers everything from grammar, narrative, argumentation, cognition and pragmatics to social, political and critical approaches; adds two new chapters on ideology and identity; puts the student at the center, offering brand new features such as worked examples, sample analyses and recommended further reading
Written and edited by world-class scholars in their fields, it is the essential, one-stop companion for any student of discourse analysis and discourse studies.
Chapter Ten: Dialogue in Institutional Interactions
Dialogue in Institutional Interactions
Institutional Dialogue: The Field of Study
When we visit the doctor, hold meetings at our workplaces, appear as witnesses in court, negotiate business deals, ask for goods in convenience stores, interview for a job, call a medical or other information help line, summon the emergency services, (as faculty) meet students in office hours, or (as counsellors or clients) participate in therapeutic counselling sessions, we are talking, communicating and interacting in recognizably institutional ‘contexts’. We use language to conduct the kinds of affairs involved when dealing with the variety of organizations we encounter in our daily lives, either as professional members of those organizations, or as their clients (customers, students, patients, citizens and the like). Language – in ...