• Summary
  • Contents
  • Subject index

This major work from renowned scholars in the field analyzes the role of language and symbolic media and show how this enables us to move to new levels of understanding of contemporary organizational issues. Chapters examine the role and growing importance of discourse in the study of organizations; the relationship between discourse, action, and interaction and their impact on organizational structure and behavior; the analytical potential of the “store” as a means of illuminating the ways in which organizational members make sense of their experience of organization; the fundamental significance of linguistic usage and discursive construction to the ontologies of “organization.” Finally, a concluding discourse explores the claims and limitations of organizational discourse as a means of enriching our understanding of organization.

Emotional Discourse in Organizations
Emotional discourse in organizations

In recent years there has been a welcome awakening of interest in the role of emotions in organizations. A number of scholars and commentators have rubbed the sleep out of their eyes and stretched a little and one or two have gone as far as pushing back the bedcovers. The general neglect of emotions by contemporary writers on behaviour in organizations seems largely due to an acceptance of the common managerial perception that ‘feelings’ (a term often used pejoratively) have no place in institutions that are committed to considered judgement and rational action. They get in the way and cloud the issues. They may overwhelm us if left unchecked and indulging them will probably divert us from our ...

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