Practice educators and mentors are now expected to have the skills and techniques needed to implement a ‘learning skills through simulation’ program into established curricula, yet using simulation to teach while of huge importance – requires careful and time-consuming planning. This valuable resource takes away some of that burden by providing clear, ready-made activities and guidance from leading practitioners in a range of fields, which healthcare and practice educators and mentors can use to enhance their teaching of all the essential and commonly-taught clinical and management skills and knowledge.

Dedicated chapters, which all follow a defined step-by-step format, provide simulation scenarios, alongside facilitator guidance, which will help develop confidence in the teaching of key skills such as:

Drug administration; Conflict management; Infection control; Breaking bad news; Catheter and bowel care

These scenarios and accompanying guidance can be used as a framework for teaching, promoting a greater understanding of the skill being taught, and providing a risk-free opportunity for the student to practice their clinical and managerial skills and judgment.

Managing Conflict in Healthcare

Managing conflict in healthcare


The aim of this chapter is to give healthcare professionals an insight into, and strategies for dealing with, conflict within a healthcare setting.


To give healthcare professionals the ability to:

  • Develop an understanding of relevant responsibilities and develop practical risk recognition and reduction strategies when dealing with conflict through simulation
  • Understand the relevance and necessity of reporting conflict
  • Support personal and organisational learning
  • Understand different ways to manage and de-escalate conflict.


In today's healthcare environment, the potential for conflict among healthcare professionals exists as changes are occurring at a supersonic pace. The outcomes of conflict may affect patient care and are directly related to the effectiveness of the resolution. Clinical educators and staff development educators are essential in teaching resolution strategies that are ...

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