KEY FEATURES: This innovative text takes a transformative approach, emphasizing how organizations can seek to be excellent, learn and build organizational capacity, maintain trust and goodwill of their key stakeholders, and rebuild after crises. A chapter on transformative leaders underscores the crucial role of leadership, mindset, and values. Real-world cases analyze the cause and impact of crises at organizations including Apple, Uber, SpaceX, and Wells Fargo, keeping readers on the front line of the field. Case Analysis boxes feature questions designed for students to directly apply knowledge learned from the text to real-world situations. Global Insight boxes examine cultural differences around the world and how they impact managerial decisions during trying times. Ethical Insight boxes highlight the importance of moral ownership and courage during crises. Self Organizational Assessments and Experiential Exercises encourage readers to apply knowledge to one’s own context and experience. Interwoven discussions of how modern technologies are changing the business landscape demonstrate how organizations are working to remain competitive and maintain the trust of their stakeholders.
Part Two: Crisis Preparedness: Building Resources
Crisis preparedness involves building capacity within the organizational system to be able to prevent crises when possible and effectively contain, recover, and grow from the experience, if a crisis were to occur. Just as athletes need capability for optimal performance during competitive events, actors in a crisis need the necessary capability so that they can perform optimally under pressure. Some key capabilities for effective crisis management include transformative leadership capacity within the organizational system; other individuals with a transformative mind-set and abilities; an organizational culture, identity, and character that can support transformative behaviors during crisis management; positive stakeholder relationships; and adaptable infrastructure, such as crisis plans and teams.
The process of building capacity for crisis management ...