KEY FEATURES: This innovative text takes a transformative approach, emphasizing how organizations can seek to be excellent, learn and build organizational capacity, maintain trust and goodwill of their key stakeholders, and rebuild after crises. A chapter on transformative leaders underscores the crucial role of leadership, mindset, and values. Real-world cases analyze the cause and impact of crises at organizations including Apple, Uber, SpaceX, and Wells Fargo, keeping readers on the front line of the field. Case Analysis boxes feature questions designed for students to directly apply knowledge learned from the text to real-world situations. Global Insight boxes examine cultural differences around the world and how they impact managerial decisions during trying times. Ethical Insight boxes highlight the importance of moral ownership and courage during crises. Self Organizational Assessments and Experiential Exercises encourage readers to apply knowledge to one’s own context and experience. Interwoven discussions of how modern technologies are changing the business landscape demonstrate how organizations are working to remain competitive and maintain the trust of their stakeholders.

Organizational Crises as Change
2 Organizational crises as change

Change is never easy, and never quick . . .

—Barack Obama

A change is a difference from the status quo, and organizational crises can disrupt an organization’s operations. Organizations can also experience other types of changes in their lifetimes. Apple Inc.’s growth from a small operation in a garage in the 1970s to a multinational company that is one of the most valuable companies in the world today is an example of how growth can change organizations. In addition, organizations can change due to decline, and such changes can reach crisis proportions. RadioShack was an organization that operated for over 90 years but declined as it struggled to adapt to changes in its environment. It emerged from ...

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