KEY FEATURES: This innovative text takes a transformative approach, emphasizing how organizations can seek to be excellent, learn and build organizational capacity, maintain trust and goodwill of their key stakeholders, and rebuild after crises. A chapter on transformative leaders underscores the crucial role of leadership, mindset, and values. Real-world cases analyze the cause and impact of crises at organizations including Apple, Uber, SpaceX, and Wells Fargo, keeping readers on the front line of the field. Case Analysis boxes feature questions designed for students to directly apply knowledge learned from the text to real-world situations. Global Insight boxes examine cultural differences around the world and how they impact managerial decisions during trying times. Ethical Insight boxes highlight the importance of moral ownership and courage during crises. Self Organizational Assessments and Experiential Exercises encourage readers to apply knowledge to one’s own context and experience. Interwoven discussions of how modern technologies are changing the business landscape demonstrate how organizations are working to remain competitive and maintain the trust of their stakeholders.
Part One: Foundation: Understanding the Basics
In our fast-paced world, leaders and other individuals have a tendency to be reactive and not mindful as they strive to keep up with internal and external demands and pressures. In this process, sometimes mistakes are made, values are violated, and trust is broken, leading to significant negative consequences for the organization and its stakeholders. Consider the recent crisis experienced by Volkswagen in 2015. In an effort to cut costs and dominate global market share, employees made fraudulent claims about the emission standards of their diesel-engine cars. A reactive approach that is not mindful of the consequences of actions leads organizations into crises and often characterizes how they respond to a crisis. The crisis tends ...