KEY FEATURES: This innovative text takes a transformative approach, emphasizing how organizations can seek to be excellent, learn and build organizational capacity, maintain trust and goodwill of their key stakeholders, and rebuild after crises. A chapter on transformative leaders underscores the crucial role of leadership, mindset, and values. Real-world cases analyze the cause and impact of crises at organizations including Apple, Uber, SpaceX, and Wells Fargo, keeping readers on the front line of the field. Case Analysis boxes feature questions designed for students to directly apply knowledge learned from the text to real-world situations. Global Insight boxes examine cultural differences around the world and how they impact managerial decisions during trying times. Ethical Insight boxes highlight the importance of moral ownership and courage during crises. Self Organizational Assessments and Experiential Exercises encourage readers to apply knowledge to one’s own context and experience. Interwoven discussions of how modern technologies are changing the business landscape demonstrate how organizations are working to remain competitive and maintain the trust of their stakeholders.

Postcrisis Growth: Fixing, Rebuilding, Renewing
10 Postcrisis growth: Fixing, rebuilding, renewing

The Chinese use two brush strokes to write the word “crisis.” One brush stroke stands for danger; the other for opportunity. In a crisis, be aware of the danger—but recognize the opportunity.

—John F. Kennedy

Crisis management does not end with recovery and addressing damage. There are opportunities to foster positive change, and attain individual, organizational, and systemic growth postcrisis. The postcrisis growth phase is one of the last stages of managing a crisis. However, crisis management is ongoing and cyclical because even if an organization has addressed a specific crisis, efforts need to be made to ensure that the organization continues to be prepared to respond to future threats. Figure 10.1 highlights the postcrisis growth ...

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