KEY FEATURES: This innovative text takes a transformative approach, emphasizing how organizations can seek to be excellent, learn and build organizational capacity, maintain trust and goodwill of their key stakeholders, and rebuild after crises. A chapter on transformative leaders underscores the crucial role of leadership, mindset, and values. Real-world cases analyze the cause and impact of crises at organizations including Apple, Uber, SpaceX, and Wells Fargo, keeping readers on the front line of the field. Case Analysis boxes feature questions designed for students to directly apply knowledge learned from the text to real-world situations. Global Insight boxes examine cultural differences around the world and how they impact managerial decisions during trying times. Ethical Insight boxes highlight the importance of moral ownership and courage during crises. Self Organizational Assessments and Experiential Exercises encourage readers to apply knowledge to one’s own context and experience. Interwoven discussions of how modern technologies are changing the business landscape demonstrate how organizations are working to remain competitive and maintain the trust of their stakeholders.

Postcrisis Recovery: Addressing Damage, Deriving Positive Outcomes
9 Postcrisis recovery: Addressing damage, deriving positive outcomes

You may encounter many defeats, but you must not be defeated. In fact, it may be necessary to encounter the defeats, so you can know who you are, what you can rise from, how you can still come out of it.

—Maya Angelou

A crisis can leave devastation in its wake. For example, the 2010 British Petroleum (BP) oil spill resulted in the deaths of 11 individuals, damaged the coastline and wildlife along the U.S. Gulf Coast, and tarnished the organization’s reputation. After the 9/11 terrorist attacks, many organizations located in the Twin Towers lost a number of their employees, their office spaces were destroyed, and their businesses operations were severely disrupted. ...

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