KEY FEATURES: This innovative text takes a transformative approach, emphasizing how organizations can seek to be excellent, learn and build organizational capacity, maintain trust and goodwill of their key stakeholders, and rebuild after crises. A chapter on transformative leaders underscores the crucial role of leadership, mindset, and values. Real-world cases analyze the cause and impact of crises at organizations including Apple, Uber, SpaceX, and Wells Fargo, keeping readers on the front line of the field. Case Analysis boxes feature questions designed for students to directly apply knowledge learned from the text to real-world situations. Global Insight boxes examine cultural differences around the world and how they impact managerial decisions during trying times. Ethical Insight boxes highlight the importance of moral ownership and courage during crises. Self Organizational Assessments and Experiential Exercises encourage readers to apply knowledge to one’s own context and experience. Interwoven discussions of how modern technologies are changing the business landscape demonstrate how organizations are working to remain competitive and maintain the trust of their stakeholders.

Managing Crises in Positive Ways
8 Crisis containment

Every test successfully met is rewarded by some growth in intuitive knowledge, strengthening of character, or initiation into a higher consciousness.

—Paul Brunton

In 2010, the Chilean government was faced with the issue of a collapsed mine and trapped miners. The mine continued to be unstable, and it was unknown whether the miners were dead or alive. Time was of the essence if the miners were to be rescued, and the story attracted global media attention as individuals identified with the trapped miners, the complexity of freeing them, and the drama of their rescue. In these complex crises situations, multiple leaders and diverse stakeholders have to make sense of the uncertain, threatening, urgent situation and quickly act to contain ...

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