KEY FEATURES: This innovative text takes a transformative approach, emphasizing how organizations can seek to be excellent, learn and build organizational capacity, maintain trust and goodwill of their key stakeholders, and rebuild after crises. A chapter on transformative leaders underscores the crucial role of leadership, mindset, and values. Real-world cases analyze the cause and impact of crises at organizations including Apple, Uber, SpaceX, and Wells Fargo, keeping readers on the front line of the field. Case Analysis boxes feature questions designed for students to directly apply knowledge learned from the text to real-world situations. Global Insight boxes examine cultural differences around the world and how they impact managerial decisions during trying times. Ethical Insight boxes highlight the importance of moral ownership and courage during crises. Self Organizational Assessments and Experiential Exercises encourage readers to apply knowledge to one’s own context and experience. Interwoven discussions of how modern technologies are changing the business landscape demonstrate how organizations are working to remain competitive and maintain the trust of their stakeholders.

Positive Stakeholder Relationships and Adaptable Infrastructure
7 Positive stakeholder relationships and adaptable infrastructure

It’s all in the preparation. You need to have a plan. You need to be prepared. You need to know where your resources are, and you need to have relationships with the FBI and with the other responders, the people who are going to be your partners if it all goes wrong. So you need to know them beforehand. You can’t be introducing yourself to them the day the thing happens.

—Ed Davis

On April 15, 2013, the Boston Marathon was disrupted by the detonation of two homemade bombs that killed 3 individuals and injured more than 200 others. It took 4 days for the law enforcement officers to apprehend the two brothers who ...

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