Summary
Contents
Offering the latest information on crisis intervention and time-limited treatment strategies, this practical sourcebook will equip practitioners with the knowledge to respond and deal effectively with individuals in crisis. Each chapter presents state-of-the-art information about high-risk crisis intervention, and includes detailed case illustrations and brief treatment techniques. Based on the seven-stage intervention model, these guidelines thoroughly address the specifics of work with sexual assault survivors, adolescents who attempt suicide, family members in crisis, people with AIDS and their families, alcoholics, unemployed people, stalking victims, and disaster and terrorist survivors. The book concludes with explora
Handling Client Crises Effectively on the Telephone
Handling Client Crises Effectively on the Telephone
Case Study
2:00 a.m., Sunday morning: The setting is a suicide prevention hotline in a suburban community mental health center. The phone has rung several times since midnight. Each time the counselor has answered, the caller has hung up immediately. Finally, the counselor can hear a sobbing voice speak so low that the words are almost unintelligible. The counselor, a clinical psychology graduate student in his early thirties, begins to speak calmly and slowly, encouraging the caller to talk to him and tell him what the problem is. Eventually, after about 4 or 5 minutes, the caller, who sounds like a young woman, gives him her first name and says that she has ...