- Subject index
A bold, original book that sheds new light on our understanding of the role courage plays in healthcare. Critically analysing both the positive and negative implications of the presence of courage in delivering care, the authors present literature, theory, and detailed examples from practice, including whistleblower’s own accounts of courage-demanding situations. With a view to promoting better patient outcomes, well-being for practitioners, and support for those who feel compelled to ‘speak out’ and challenge bad practice, Courage in Healthcare is an invaluable resource for any healthcare practitioner working in the NHS today, a rallying call and a practical guide.
Chapter 5: Courage to Challenge
Courage to Challenge
Feedback has been implicated in the theory of control systems for a very long time. Behaviours occasionally need to be challenged for systems to learn. A ‘courage to challenge’ has been framed by the CIPD as a situation where someone ‘shows courage and confidence to speak up skilfully, challenging others even when confronted with resistance or unfamiliar circumstances’ (see www.cipd.co.uk/Images/Courage-to-Challenge_tcm18-9692.pdf). Such a person making a challenge ‘takes a stand and acts on their own beliefs, despite significant opposition and personal risk’ and ‘stands up for self and the organisation publicly when the worst happens in difficult circumstances …’.
But if the environment demands a strong and robust challenge, in the face of an environment hostile to criticism and/or where criticism ...