If you’ve ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves us feeling stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing disputes at home, in the workplace or school, within communities, or in the international arena. The reader will find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately.
Chapter 9: Training and Education
Training and Education
Tell me and I shall forget.
Show me and I may not understand.
Involve me and I shall always remember.
In most surveys of groups or organizations in conflict, people voice a common theme: “We have a failure to communicate.” Parties want to talk about their issues, but they are not interested in listening to the issues of others. They want others to be flexible, while they maintain an inflexible position. A study cited by Walton (1991) concludes, “Tor every person who is fired for incompetence, two people are fired for personality factors. The major contributor: lack of communication skills” (p. 6).
It is easy to become a prisoner to tactics we learned long ago, tactics that may be ineffective in today's ...