If you’ve ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves us feeling stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing disputes at home, in the workplace or school, within communities, or in the international arena. The reader will find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately.

Designing Systems for Conflict Management

Designing systems for conflict management

A quiet revolution is taking place in the methods Americans have available for dealing with conflict. Innovations, almost all of them fewer than 15 years old, are being developed not only to settle disputes out of court, but to supplement or replace the processes used by legislatures to budget funds, by businesses to manage employees, by therapists to treat families, and by diplomats to respond to crisis. (Singer, 1994, p. 1)

Apple founder Steve Jobs once summarized the goal of his organization as, “Ship it.” Get the product to market in the most efficient, cost-effective manner possible. In concert with this goal, most organizations measure the effectiveness of their employees by their level of output. Conflict becomes ...

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