If you’ve ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves us feeling stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing disputes at home, in the workplace or school, within communities, or in the international arena. The reader will find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately.
Four things belong to a judge: To hear courteously, to answer wisely, to consider soberly, and to decide impartially. (Socrates, 400 BCE)
There are a variety of options at the formal end of the conflict management continuum. These options use elements of both collaborative and adversarial processes. For example, in voluntary arbitration, an arbitrator, who may eventually recommend a settlement, first encourages cooperative discussion and negotiation of issues. In many cases, parties settle prior to the arbitrator's decision. The arbitrator promotes cooperation within a structure that limits escalation of hostile behaviors. Another set of hybrids, discussed in Chapter 7, is grouped under a heading of judicial processes. Fact finding, neutral evaluation, dispute review boards, and mini-trials serve to promote constructive discussion within a ...