If you’ve ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves us feeling stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing disputes at home, in the workplace or school, within communities, or in the international arena. The reader will find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately.



A facilitator's job is to help the group have a productive meeting. A facilitator is an impartial process guide who is responsible for managing the discussion so that parties can focus their attention on substantive issues and achieve their goals. (Carpenter & Kennedy, 1988, p. 107)

Communities, organizations, and governments depend on groups to solve problems that individuals cannot solve alone. In the United States, it is estimated that there are more than 11 million meetings a day. Over a lifetime, people will spend about 1 year of their lives in meetings. Yet Poole and DeSanctis (1990) found that as high as 50% of the industry meetings they sampled did not use effective procedures. People complain, “It dragged on and on”; “I had more important ...

  • Loading...
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles