If you’ve ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves us feeling stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing disputes at home, in the workplace or school, within communities, or in the international arena. The reader will find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately.



Create a space where it is safe for people to speak about what is important and meaningful. (Ellinor & Gerard, 1998, p. 180)

When problem solving or negotiations break down, disputants frequently seek the help of a third party to help them resolve their differences. In one of the earliest recorded mediations, Moses went to the top of Mount Sinai to intercede between the early Israelites and God. During the Middle Ages, the Catholic Church served as a prominent center for mediation activity in Western Europe. In early colonial American history, Puritans and Quakers used both voluntary and involuntary dispute resolution processes to manage conflict in their communities. In 1879, representatives from the Iroquois, Delaware, Cherokee, Choctaw, and Osage Indian tribes met in a ceremony ...

  • Loading...
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles