If you’ve ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves us feeling stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing disputes at home, in the workplace or school, within communities, or in the international arena. The reader will find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately.



In a situation where there is a chance for agreement, the way you negotiate can make a difference between coming to terms or not, or between an outcome that you find favorable and one that is merely acceptable. (Fisher, Ury, & Patton, 1993, p. 4)

Collaboration comes from two Latin roots—cam and laborare—which mean “to work together.” It refers to the way people connect with one another, the way they work together in a mutually beneficial manner. Negotiation is the process that creates and fuels collaboration. Keltner (1987) refers to negotiation as a “peaceful procedure which reconciles and/or compromises differences and which depends on good faith and flexibility” (p. 68). It is the process that shapes United Nations agreements, that enabled Israel and Egypt at ...

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