- Subject index
If you’ve ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves us feeling stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing disputes at home, in the workplace or school, within communities, or in the international arena. The reader will find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately.
Chapter 2: Conflict in Action
Conflict in Action
Instead of struggling to erase negative emotions, we can learn to use them in positive ways. … Rather than work against ourselves all we need to do in many cases is to point our weaknesses or unpleasant tendencies in a different direction than we have been. (Hoff, 1982, p. 59)
Conflict can be expensive. Organizationally, costs include low morale, high employee turnover, and loss of productive work time. Personally, costs often involve loss of sleep, loss of motivation, and damage to relationships. Too often, damage occurs when people are out of control. Later, it is common to hear someone lament, “I wish I hadn't said that. I don't know what came over me.”
At times, the damage that conflict causes is unrepairable. ...