If you’ve ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves us feeling stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing disputes at home, in the workplace or school, within communities, or in the international arena. The reader will find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately.
Chapter 10: Summary of Practitioner Insights
Summary of Practitioner Insights
Summarizing the views of 25 practitioners from a variety of collaborative conflict management modalities is a daunting task. There are some questions that elicited responses specific to a practice or to an area of conflict. However, most questions produced trends that suggest directions that ADR is taking or descriptions of best practice.
The authors of this book have tried hard to interview a diverse group of practitioners; not only do they represent differences in practice content, but they vary in age, background, and geographical location. However, we do not argue that the following generalizations would necessarily hold if one were to conduct a random sample of practitioners. We deliberately invited practitioners who are experienced, articulate in expressing their thoughts, ...