• Summary
  • Contents
  • Subject index

‘This book is a milestone in the coaching literature. Elaine Cox provides an excellent text that is scholarly, practical and accessible. She offers clear insights into how coaching works so that coaching is truly understood!’

Bob Garvey, Professor of Business Education, York St John Business School

‘Bridging the gap between academic research/theory and the world of the practitioner is arguably the greatest challenge facing the coaching profession. Elaine Cox accomplishes this feat in one of the most difficult topic areas in a highly readable and accessible, yet evidence-based volume.’

Professor David Clutterbuck, European Mentoring and Coaching Council

The days of the cowboy coach may be numbered!

Coaching Understood takes a fresh approach to coaching skills and techniques by examining each element of the coaching process in detail in order to verify and justify its effectiveness.

By exposing the mystery underlying coaching's success as a personal and professional development intervention, Elaine Cox undertakes to generate a better understanding of coaching, improve coaching practice, and breed a new generation of more informed coachees and buyers of coaching.

Coaching Understood is essential reading for students and practitioners alike.


In Chapter 4, I argued that meaning and understanding are produced through a combination of active and authentic listening. In this chapter, I take the work of the coach a step further and examine the types of responses that the coach can make in order to clarify what the client has said, and also explore the purpose for doing so.

Gabbard (2009) describes clarification as an awareness-expanding intervention aimed at reducing distortion or pointing out patterns. In supportive psychotherapy, he says, the therapist clarifies frequently, and this is done by ‘restating, acknowledging, summarising, paraphrasing or organising a patient's statements’ (2009: 435). Thus, clarification enables ...

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