• Summary
  • Contents

This comprehensive collection of cases and exercises allows students to practice organization development (OD) skills at the same time as learning about theories of organizational change and human behavior. The first part of the book presents cases about the OD process, and the second part includes cases in organization-wide, team, and individual interventions. The final part provides practical exercises that make the course material come alive through realistic scenarios that organizational change practitioners regularly experience.

This book can be used as a stand-alone text or as an accompaniment to Donald L. Anderson's textbook Organization Development: The Process of Leading Organizational Change, Second Edition (ISBN 978-1-4129-8774-5).

Team Facilitation
Team facilitation

Advanced Device Company has shown a decrease in customer satisfaction for the last 2 years. Specifically, the quarterly customer survey reveals that customers are not pleased with the shipping timelines of their orders or the quality of their orders. Orders are being sent after the committed shipping date, and more than 35% of orders contain some error (e.g., incorrect products being sent, shipments missing one or more items). The order entry and shipping process is presented below

For this exercise, you will need to form a project team of four members to conduct a “workout,” or a problem-solving session in which you will have the responsibility to redesign the process to improve customer satisfaction. Your organization also has hired a facilitator to help ...

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