• Summary
  • Contents

This comprehensive collection of cases and exercises allows students to practice organization development (OD) skills at the same time as learning about theories of organizational change and human behavior. The first part of the book presents cases about the OD process, and the second part includes cases in organization-wide, team, and individual interventions. The final part provides practical exercises that make the course material come alive through realistic scenarios that organizational change practitioners regularly experience.

This book can be used as a stand-alone text or as an accompaniment to Donald L. Anderson's textbook Organization Development: The Process of Leading Organizational Change, Second Edition (ISBN 978-1-4129-8774-5).

Resistance to Change
Resistance to change

Recognizing a client's resistance is an important skill, and the ability to work with it is an even more advanced skill. One of the most comprehensive descriptions of client resistance is found in Block (2000, pp. 141–148), who describes 14 ways that it may be expressed by clients.

For this exercise, carefully read Block's 14 forms of resistance as outlined below. Imagine that you are conducting a feedback meeting with a client, and you hear the client express the form of resistance indicated. As the OD practitioner, what would you say in response? List your response on the following chart, and share your thoughts with your classmates.

  • Give me more detail. The client continually asks for more data, more descriptions, more information. ...
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