• Summary
  • Contents

This comprehensive collection of cases and exercises allows students to practice organization development (OD) skills at the same time as learning about theories of organizational change and human behavior. The first part of the book presents cases about the OD process, and the second part includes cases in organization-wide, team, and individual interventions. The final part provides practical exercises that make the course material come alive through realistic scenarios that organizational change practitioners regularly experience.

This book can be used as a stand-alone text or as an accompaniment to Donald L. Anderson's textbook Organization Development: The Process of Leading Organizational Change, Second Edition (ISBN 978-1-4129-8774-5).

Data Gathering
Data gathering

Gathering data effectively is a critical skill for OD practitioners. In this exercise, you will have the opportunity to practice gathering data through individual interviews.

Part I: Design the Questions

Pair up with a peer and choose Case 3, 4, or 5. Imagine that the two of you are the consulting team preparing to interview members of the organization to better understand the situation. Working with your partner, design a list of interview questions that you would plan to ask. Your interview questions should:

  • Be nonjudgmental. That is, they should not presume a particular response or make assumptions in the question, leading the interviewee to a desired position.
  • Be phrased as open ended, allowing the respondent maximum flexibility in answering what is important to him or ...
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